Frequently Asked Questions

Ofcourse, we do not store, have access or visibilty on any sensitive payment information as these are handled by PCI DSS compliant payment gateways.

Your personal contact details and addresses are also not shared with third parties.

Payfast

Choose Payfast at checkout to pay with any of the following payment methods.

• Credit, Cheque and Debit Cards
• Samsung Pay
• Payfast Instant EFT
• Capitec Pay
• Snapscan
• Zapper
• Bank QR Code Apps
• Scan to pay
• RCS Store Cards
• Mobicred (Use your available credit facility at Mobicred to pay for your purchase through PayFast.) Click here to see how it works.

*Payments are accepted at checkout and orders are processed quicker.

Direct Bank Deposit (EFT)

• We bank with FNB and you can do an eft directly to our bank account. Payments usually take up to 48 hours to reflect from non FNB banks. Your order will be processed once the payment reflects.

Float

• Use your credit card to pay for your purchase and pay no interest for up to 6 months. (You must have the available balance on your credit card. Click here to see how it works.

PayJustNow

PayJustNow, is a buy now pay later payment method that allows you to apply for the purchase amount as part of the checkout process and pay in 3 months interest free. You must have the first payment available at checkout. Click here to learn more.

Ozow Instant EFT

Millions of South Africans can use Ozow to make lightning-fast bank-to-bank payments with their smart devices, without the need for a card.

Peach Payments

• Card Payments
• Mobicred  (Use your available credit facility at Mobicred to pay for your purchase through PayFast.) Click here to see how it works.
• Payflex (PayFlex, is a buy now pay later payment method that allows you to apply for the purchase amount as part of the checkout process and pay in fortnightly installments. You must have the first payment available at checkout. Click here to learn more.
• Scan to pay
• ZeroPay

We operate mainly as an online store, but we do have an office where you can view a limited selection of our fast-moving stock. If you’d like to visit us to see these items in person or to make a payment for other items in advance, our office is equipped with card facilities for your convenience.

Where is the office?

You may search "Livestainable" in google maps for directions, or visit our contact page here for more information. 

We always have promotions and sales. Please check the main website menu for option relating to Sales, Promotions, Bargain Bin, Clearence etc.

Please check the refunds and returns policy in our website footer, or click here.

Orders can be managed by logging in to your account and requesting returns/alterations from there. 

You have to book a return request from your account on the same calendar day the order was recieved, then select the appropriate option and book the return. 

Our average delivery time is 5 working days. 

You will recieve tracking information on average, in 3 working days after placing your order.

After tracking information is provided it takes on average 2 working days to delivery. 

From our fulfillment software: 

Email notifications are sent to you when your order is fulfilled that contains tracking information, instructions and a tracking link. Orders can also be tracked by clicking here.

No, we only ship within South Africa. However, if you are abroad and would like to place an order you may still do so if you are willing to arrange for collection. 

Please note that only the payment methods at checkout can be used and we do not offer any alternate payment methods. 

VAT:

For exports, VAT needs to be removed from the order, but we will require a SAD500 clearence form from your shipping partner in order to refund the VAT.