Code of Conduct

Introduction

Welcome to Livestainable (Pty) Ltd. Our code of conduct outlines our commitment to ethical business practices, integrity, and respect for all stakeholders, including customers, employees, partners, and the community. This code applies to everyone at Livestainable, from executives to part-time employees.

1. Customer Interaction

• Respect and Fairness: Treat all customers with respect, fairness, and professionalism.
• Transparency: Provide accurate and clear information about products, pricing, and policies.
• Privacy: Protect customer data and respect their privacy. Comply with data protection laws.
• Feedback: Encourage and act on customer feedback to improve our services and products.

2. Product Quality and Safety

• Standards: Ensure all products meet the highest quality and safety standards.
• Honesty: Do not make false claims about the benefits or performance of our products.
• Sustainability: Commit to sustainable practices in product sourcing, packaging, and distribution.

3. Workplace Conduct

• Respect: Treat all colleagues with dignity, respect, and fairness.
• Non-Discrimination: Do not engage in or tolerate any form of discrimination or harassment.
• Health and Safety: Maintain a safe and healthy work environment.
• Professionalism: Exhibit professionalism in all interactions and communications.

4. Business Integrity

• Compliance: Adhere to all applicable laws, regulations, and company policies.
• Honesty: Conduct business honestly and ethically, avoiding conflicts of interest.
• Transparency: Maintain transparency in all business dealings and avoid deceptive practices.
• Confidentiality: Protect confidential information and do not misuse company assets.

5. Environmental Responsibility

• Sustainability: Promote sustainable practices and strive to minimize our environmental footprint.
• Responsibility: Take responsibility for the environmental impact of our operations and products.
• Innovation: Support and invest in innovative solutions for sustainable development.

6. Community Engagement

• Contribution: Actively contribute to the well-being of the communities we serve.
• Partnership: Foster partnerships that support community development and sustainability.
• Volunteering: Encourage and support employee volunteering and community service initiatives.

7. Compliance and Reporting

• Compliance: Ensure compliance with this code of conduct through regular training and communication.
• Reporting: Provide channels for employees and stakeholders to report violations or concerns without fear of retaliation.
• Accountability: Hold all employees accountable for upholding this code of conduct and take appropriate action for violations.

Conclusion

At Livestainable (Pty) Ltd, we are committed to conducting our business with integrity, respect, and responsibility. This code of conduct is a reflection of our values and serves as a guide for our actions. By adhering to these principles, we can build a sustainable and ethical business that benefits our customers, employees, partners, and the community.